Delivery of your order

We use a number of the recognised carriers to deliver most of your orders whether UK or worldwide. UPS, TNT, Fedex, DHL, Hermes, Parcelforce, Yodel, etc., and a signature will be required in almost all instances. The reason for this is because we fully insure all consignments and to ensure we can prove goods were delivered, and delivered in good order, we need customers or their representative to sign. Sometimes, if a customer is not home when delivery is attempted, one of three courses of action happen.

  1.        The consignment may be taken away and delivery attempted a second time the following day.
  2.        The consignment may be left with an immediate neighbour, and a signature obtained.
  3.        Your order may be taken to a local ‘pick-up point’ where you can collect yourself.

In most instances, the carrier would leave a card informing you of their action and providing a contact telephone number for further information if needed. But regrettably this does not always happen, and so we ask that you monitor the progress of delivery using the tracking link that we provide. This will enable you to know exactly where your order is at any given time.

Some customers, when placing their order, request that we leave the item in a conservatory, porch, garage, etc., but we are not able to action this. Customers may already have formal arrangements with carriers to leave goods in ‘safe’ places, and they can certainly pass on such instructions to a carrier following a failed delivery attempt, but in these instances if a consignment goes missing or is damaged, we cannot be held responsible, and you would need to pursue any claims direct with the carrier concerned or your own personal insurers. Most customers who think that they may not be at home when orders are delivered, use either an office/works address for delivery, or ask us to deliver to a neighbour or relative. Also, if you know that you will be away, on holiday for example, in the coming few days when your order may be complete, please leave a comment on your order so that we can work around those dates.

In the case of furniture items, we sometimes use our own transport, if there are sufficient deliveries in a specific area to merit. Otherwise one of the major carriers will be used. If we deliver ourselves, items will not be packaged, and we will arrange with you directly which day is most suitable, and then provide an approximate timeslot; within about 30 minutes either side. If carriers are used to deliver your order, they will only usually deliver to ground floor locations; if you have an apartment that is not on the ground floor, you may be expected to move the consignment to the final floor level and apartment number yourself. When signing for goods, particularly furniture items, please sign as ‘unchecked’.


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